Refund Policy
Last Updated: April 23, 2026
At Tote Verse, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer a 15-day return policy.
📦 Return Eligibility
You have 15 days after receiving your item to request a return.
To be eligible:
- Item must be unused, unworn, and in original condition
- Item must be in original packaging with tags
- Proof of purchase (receipt/order confirmation) is required
🔁 How to Start a Return
To initiate a return, please contact us:
Once your request is approved:
- We will provide instructions on how to return your item
- Items sent without prior approval will not be accepted
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable unless the item is defective or incorrect
⚠️ Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
👉 Contact us within 48 hours of receiving your order so we can resolve the issue quickly.
❌ Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personalized or custom products (if applicable)
🔄 Exchanges
We do not offer direct exchanges.
👉 To get a different item:
- Return the original product
- Place a new order after approval
💳 Refunds
- Once we receive and inspect your return, we will notify you
- If approved, your refund will be issued to your original payment method
- Refund processing time: 5–10 business days
Please note that your bank or card provider may take additional time to process the refund.
📍 Return Address
Return instructions and address will be provided after your return request is approved.
📞 Contact Us
If you have any questions about returns or refunds:
Tote Verse
📍 1420 W 4th St, Colby, KS 67701, United States
📞 +1 (785) 462-3904
📧 toteverse@support.com