Return and Refund Policy
At Tote Verse, your satisfaction is our priority. We understand that sometimes a product may not be exactly what you expected, or an issue may arise during transit. This policy outlines our procedures for returns, exchanges, and refunds to ensure a fair and transparent experience for all our customers.
Introduction
We want you to love your purchase. If you are not completely satisfied with your handbag, we are here to assist you. Please read this policy carefully to understand your rights and the steps required to initiate a return or exchange.
Return Eligibility
We accept returns for both defective and non-defective items, provided they meet the following criteria:
Original Condition: The product must be in its original, unused, and unworn condition, exactly as received.
Packaging: All original tags, labels, and packaging materials must be intact. Products that show signs of wear, use, or alteration will not be accepted.
Proof of Purchase: A copy of your receipt, order confirmation, or invoice is required for all returns.
Return Window
You have 30 days from the date of delivery to initiate a return request. Requests made after this 30-day period will unfortunately not be eligible for a return or exchange.
Reasons for Returns
We accept returns under the following circumstances:
Damaged or Defective Items: If your product arrived damaged or has a manufacturing defect.
Incorrect Item: If you received a product different from what you ordered.
Customer Preference: We also accept returns for non-defective items if you simply changed your mind, provided they meet our eligibility criteria mentioned above.
Condition of Return Items
To qualify for a return, the handbag must remain in the same condition as when it was shipped. We cannot accept returns for items that have been misused, cleaned, or damaged while in your possession. Please ensure the item is packed securely to avoid damage during return transit.
Exchanges
We are happy to offer exchanges. If you would like to exchange your item for a different color or model, please follow the return process below, and specify that you would like an exchange in your request. Exchanges are subject to product availability.
Return Process
To start your return or exchange, please follow these steps:
Contact Us: Reach out to our customer support team at support@toteverse.store.
Request Authorization: Provide your order number, the reason for the return, and—if the item is damaged or defective—clear photographs of the product.
Approval: Once our team reviews your request, we will notify you of the approval status. If approved, we will provide you with clear instructions on how and where to send your package.
Return Shipping Labels
Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refund Timeline
Once we receive your returned item at our facility and complete a quality inspection, we will process your refund. Please allow up to 14 business days for the refund to be processed and reflected in your account.
Non-Returnable Items
Certain items are not eligible for return, including:
Products that have been modified or personalized.
Products returned with missing parts or original accessories.
Products that have been damaged by the customer after delivery.
Refund Method
Refunds will be issued to the original payment method used during the checkout process. Please note that processing times for refunds may vary depending on your bank or credit card issuer.
Business Information
Business Name: Tote Verse
Business Location: 1420 W 4th St, Colby, KS 67701, United States
E-mail: support@toteverse.store
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-06:00)
